Unified Inbox & Reply Management
A unified inbox brings every reply from LinkedIn, email, WhatsApp, Instagram, and Telegram into one shared view, so no conversation is ever missed.
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Every conversation in one place
- All channels together.LinkedIn, email, WhatsApp, Instagram, and Telegram replies arrive in a single shared inbox.
- Threaded by contact.Messages group into one conversation per person, no matter how many channels they used.
- Reply in context.Answer from the inbox and your response goes out on the channel the prospect first reached you on.
A shared inbox for the whole team
- One view, many senders.See conversations across every sending identity your team uses without switching logins.
- Clean handoffs.Pass a thread to a teammate with the full history attached so nothing gets re-explained.
- Nothing falls through.Open replies stay visible until someone acts, so hot prospects never sit unanswered.
Replies that update everything
- CRM stays current.Each reply updates the contact record and conversation history without anyone logging it.
- Sequences pause on answer.A reply in the inbox stops the related sequence so automation never talks over a live chat.
- Trigger the next step.Automations can read an inbound reply and move the prospect toward a booked meeting.
Everything a unified inbox needs in one platform
Multi-channel outreach
Send and sequence across LinkedIn, email, WhatsApp, Instagram, and Telegram, all feeding the same inbox.
Unified inbox
Read, sort, and answer every inbound reply from one screen instead of jumping between apps.
Self-updating CRM
Each conversation keeps the contact record current with the latest message and status.
Booked meetings
Automations turn an inbound reply into a confirmed meeting so warm leads convert fast.
Pipeline attribution
Trace each reply back to the campaign and channel that produced it for clear attribution.
Team collaboration
Assign threads, leave context, and let teammates pick up conversations without missing a beat.
Frequently asked questions
What is a unified inbox and how does Klovis use it?
A unified inbox is one shared view that collects replies from every channel you use. Klovis lands LinkedIn, email, WhatsApp, Instagram, and Telegram messages there, threads them by contact, and lets you respond on the original channel.
Which channels does the unified inbox cover?
The unified inbox covers LinkedIn, email, WhatsApp, Instagram DM, and Telegram. Every reply, regardless of channel, appears in the same place and groups into one conversation per contact.
Can my whole team share the same unified inbox?
Yes. The inbox is shared across the team and spans every sending identity, so anyone can read a thread, hand it off with full history, and pick up where a colleague left off.
Does replying in the unified inbox update my CRM?
It does. Each reply updates the contact record and conversation history automatically, so your CRM reflects the latest exchange without anyone logging it by hand.
What happens to an active sequence when a prospect replies in the inbox?
The sequence pauses right away. A reply in the inbox stops the related automation so a person can take over, and outreach never talks over a live conversation.